Warranties, returns, exchanges, and payments

The customer may withdraw from their purchase without needing to justify the reason within a period of 30 calendar days from the receipt of the purchased items. To exercise this right, products must be returned unused, in their original condition, and with the seal intact.
The right of withdrawal will not apply to:
•    Custom-made, special order, modified, or personalized items.
•    Items that are part of a pack, unless the complete and sealed pack is returned.
KOMBAT will not assume ownership of returned products until their physical receipt at the following address:
KOMBAT PADEL C/ Morse 55
28906 – Getafe

KOMBAT will exclusively refund the product price, but not the standard shipping costs generated by the return, within a maximum period of 30 days  from the receipt of reliable communication of the exercise of the right of withdrawal.

The refund will be made using the same payment method used in the purchase, unless expressly agreed otherwise.

The customer will bear any fees and transport costs that may arise from the return. KOMBAT may withhold the refund until the returned product is received and inspected.

1. The customer will bear the direct costs of the return and will be responsible for any decrease in the value of the product caused by handling other than what is necessary to ascertain its nature and function. The item must be returned unused, in its original packaging, with all labels and seals intact. Returns of modified or unsealed products will not be accepted. This implies: a. The product must arrive in perfect condition, without signs of use and with all its accessories, boxes, plastics, or blisters. In the case of rackets, the box is part of the item and must be protected with external packaging. b. The product must not have been tampered with. For example: rackets without a protector or overgrip installed; garments without modifications or cut tags.

2. The customer must include a copy of the purchase invoice along with the product to be returned.

3. Transport costs arising from the return will be borne by the customer. Cash-on-delivery shipments will not be accepted.

4. The shipping costs of the original order will not be refunded  under any circumstances.

5. Once the merchandise is received in our warehouses and it is verified that it meets the return requirements, the corresponding amount will be refunded using the same payment method.

Customers in the European Union (except the United Kingdom) have a post-sale warranty of three years from the invoice date for the repair or replacement of products purchased from KOMBAT that have defects or do not conform to what was advertised.
During the first six months from product delivery, if a possible defect is detected, we will carry out a technical review to determine its origin. Following this evaluation, if applicable, the defect may be considered a manufacturing defect.
From the sixth month until the completion of the three-year warranty, the same technical analysis process will continue to be applied to identify the cause of the problem and determine if it is covered by the warranty.
All products sold by KOMBAT have undergone factory quality controls. The warranty does not cover:
• Wear and tear from normal use.
• Damage caused by improper or negligent use.
• Bumps, impacts, or structural damage to the racket (frame, tubular, core, etc.), which automatically voids the warranty.
• Products modified or tampered with by the customer or third parties.
• Use of the product after a visible defect has been detected (paint chip, crack, break, etc.).
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How to claim the warranty?
1. Send a reliable communication to KOMBAT including:
o Copy of the purchase invoice.
o Detailed description of the incident.
o Images of the product.
Subsequently, send the product in its original packaging along with the required documentation to:
KOMBAT PADEL
C/ Morse 55
28906 – Getafe
2. Once received, the product will be analyzed by the technical service, which may determine:
a. Replacement of the product with a new one.
b. Repair of the product and return to the customer.
c. Technical report determining that the product does not have a manufacturing defect; in this case, the original product will be returned to the customer.
3. Shipping and return costs will in all cases be borne by the customer.

Available payment methods

- Paypal

- Sequra

- Credit or debit card.

- Via PayPal Payments

A service that allows you to pay, send money, and accept payments without continually entering your financial details. Pay with PayPal faster and more securely. 250 million people from more than 200 countries and markets use PayPal. And in 25 currencies.

- Sequra Payment

Pay in 3, 6, or 12 monthly installments

Divide the payment for your order into 3, 6, or 12 months for only a small fixed monthly cost. Only with your ID, mobile, and bank card. Instantly and without paperwork. You can complete the payment whenever you want without additional cost.

For example, if you choose to pay for an order of €180 in 3 months, you would pay €63 per month (only €3 per month per installment).

Splitting your payment with SeQura is that easy and fast:

1. Select "Pay in Installments" as the payment method when you complete your purchase.

2. Enter your details (ID and mobile), choose your payment plan, and pay the first monthly installment.

3. Enjoy your purchase! The remaining payments will be made automatically each month.

4. Credit or debit card.

Via secure payment with credit or debit card, using the Redsys payment platform.

All shipping and return costs will, in any case, be borne by the customer.

Estimated delivery for mainland Spain is 24h to 72h.

Estimated delivery for other countries is 5 to 10 days.

The concept of expense includes all types of costs, charges, duties, or taxes, according to the rates detailed on this website or those communicated to you at the time of placing your order. These rates will be understood as updated when they are updated according to official prices.

Payment will be made at the time of contracting, except for those expenses that must be paid at the time of delivery, such as customs expenses in Ceuta, Melilla, and the Canary Islands, and areas not belonging to the European Customs Union.